Frequently Asked Questions

Frequently Asked Questions (FAQs)

How does payment for a course work?

All courses must be paid in full at least 7 days prior to the start date of a course. When you book a workshop you will be required to pay a $200 to $500 deposit to book your workshop. From there you will be invoiced by our accounts department for an installment of 30% to be paid at least 4 weeks out from the course start date, and the balance payable at least 1 week prior to start of the workshop. If payment is not received, the workshop may be cancelled and out of pocket costs charged to the organisation who made the booking. This usually applies to corporate or group bookings. For individuals, please see the registration page for specific deposit and payment requirements.

Can we study the course online?

We no longer offer online courses for our Project Management qualification. We have found that students have a significantly improved success rate from face to face training. We do from time to time offer the program in a webinar format, however this is a customised program and additional costs may apply.

Can I get group discounts?

Our pricing structure already allows for group discounts. If you are enrolling more than 10 participants, please contact our office for information of class sizes, a special pricing structure and to ensure availability of time slots for your booking.

What is a USI?

The USI is also known as the Unique Student Identifier. All students who complete or partially complete a Nationally Recognised course with us from 1 January 2015 must have a USI before we can issue a qualification. We must also validate that USI. You can create your USI through the website www.usi.gov.au. We will ask certain questions on your enrolment form so that we can verify your USI details as part of our enrolment process.

What if we cannot get the dates we require?

We will do all that we can to ensure your program is booked into your preferred dates, however we have a limited number of expert course facilitators and we are simply unable to double book them. It is important to us that we provide quality training and we will endeavour to find an alternative suitable date for you where possible. Your deposit will be refunded in full if dates are unavailable.

Help! I want to talk to someone . . .

Our General Manager is Tracey Abell. She can assist you with any urgent enquiries. You can contact her directly on 0409 279 735.

What are my responsibilites as a student?

You have a lot of responsibilities as a student, especially those related to the treatment of your fellow class members and trainer. Read through our Student Handbook to learn more about our policies and procedures.

Can I get a refund?

You are entitled to a refund in full or in part depending on the conditions of your agreement. The $200 to $500 booking deposit for courses is only refundable if the proposed dates are unavailable or by consent of the General Manager and this would be given only in highly exceptional circumstances, or if DevelopMental cancels the course for any reason. Additional amounts are held as your course date comes closer. Consult the Student Handbook for details. Consultancy packages have the refund policy outlined in your terms and conditions. We do adhere to all legal refund obligations.

Comments and Complaints

Whether you are happy or dissatisfied, we want to know what you think. Please email any comments, testimonials or complaints to mailbox@developmental.com.au and tell us what you think.